NEBS Business Products Limited provides business solutions to small businesses, serving all of our
customers through multiple distribution channels. We maintain a firm commitment to your privacy.
In that effort, we respect and protect the privacy of those who use our Web site, products, and
services.
This Privacy Policy, effective July 21, 2006, applies to all customer-identifiable information we
obtain when a customer visits this Web site. We have a long history of recognizing and protecting
the privacy of our customers' information. We strive to protect your privacy and utilize technology
that gives you the safest and most powerful online experience available. We want to assure you that
when we ask for customer information, our goal is to improve our customer relationships.
Guiding Principles of Privacy
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Accuracy: A commitment to use reasonable procedures to ensure that information collected, used, and
exchanged will be accurate and complete.
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Security: A commitment to use appropriate security measures for protecting information from unauthorized
access, use, and disclosure.
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Compliance: A commitment to collect, use, and exchange data in accordance with applicable laws, and
contractual obligations.
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Confidentiality: A commitment to collect, use, and exchange information in accordance with appropriate
confidentiality standards.
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Privacy: A commitment to self-regulation in recognition of expectations of privacy, our policy, and in
accordance with leading industry standards.
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Responsiveness: A commitment to respond to privacy-related inquiries in a timely and accurate manner.
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Employee Education: A commitment to educate employees regarding information practices and the proper
handling and use of information.
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Self-Auditing: A commitment to periodic auditing of internal activities to ensure adherence to established
information practices, policies, and procedures.
The following statements will help you understand how we collect, use, and safeguard the information
you provide through our Web site.
Personal Information
At NEBS Business Products Limited, we intend to give you as much control as possible over your personal
information. In general, you can visit our Web site without telling us who you are or revealing any
information about yourself. There are times, however, when we may need information from you as outlined
below. If you tell us that you do not wish to have this information used as a basis for further contact
with you, we will respect your wishes. We do keep track of the domains from which people visit us. We
analyze this data for trends and statistics, and then we discard it.
At NEBS Business Products Limited, we maintain a firm commitment to your privacy. Privacy refers to the
information we gather about you and how that information may be used. We also have a Security Statement
that describes how sensitive information is kept safe and secure.
Information that is gathered about you on our Web site
The type of information we gather about you depends entirely on how you choose to use our services. We
ask only for the information necessary to serve you best; for example: For Purchases, your name,
address, phone number or e-mail, and credit card information are necessary for efficient purchasing,
accurate delivery and to contact you if necessary.
For Catalogue or Product Sample Requests, we need a name and address for mailing purposes, plus a
contact name, phone number or e-mail address in case we need to verify or update the address. For
E-mail Communications, all we need is your e-mail address.
From time to time, we may conduct optional Surveys or run Contests survey and contest forms may ask
for contact, demographic and purchase preference information. If you choose to register with us, the
registration form requires only purchase information. Although other questions are asked (line of
business and accounting software used), responding to these questions is your decision.
About Cookies
NEBS Business Products Limited uses cookies purely for technical reasons within the use of our optional
registration service. When you register on our Web site, our site sends a cookie to your browser to put
in a cookie file. This cookie contains absolutely no personal information about you, but only a line of
text that allows you to access your account information. For this reason, cookies are not destroyed
after you leave our site or turn off your computer. When you return to our site, a number in this text
associates your computer with the information we are storing for you at NEBS.
About Registration
NEBS Business Products Limited provides registration as a service to you, our customer. You choose
whether or not to take advantage of it. If you register with us, we store your information in an effort
to make your ordering experience faster and easier. After registering, you simply identify yourself with
the user name and password that you have selected. Further, our "auto-login" service allows you to
automatically access your purchase history and order status without having to re-key your user name
and password. Here is what we store for you and why:
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Your past purchase history -- you don't have to remember what or how much; it allows you to reorder
with just one click.
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Your purchasing information (billing, shipping contact, phone, credit card) -- frees you from
re-keying the information on every order.
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Your line of business or accounting software -- gives us the opportunity to offer promotions,
products, and advice tailored to meet the needs of your business.
The information you provide during registration is stored in a secure database and seen only by you.
You may modify your purchasing information at any time.
About Business Relationships
NEBS Business Products Limited's Web site contains links to and from other Web sites. NEBS Business
Products Limited is not responsible for the privacy practices or the content of such Web sites.
About Surveys and Contests
On occasion, NEBS Business Products Limited may conduct a survey or offer a contest. It will always be
your decision whether or not to participate. We use the information gathered through these methods to
help us develop new and improved products and market them to you. In addition, the information may help
us tailor your experience on our site, showing products and services that would be helpful to your
business.
Access to your Personal Information
As a valued customer of NEBS Business Products Limited, you have the right to access your personal
information and request changes to inaccuracies if required. It is your right to not provide us with
some or all of your personal Information, or to deny us the use or disclosure of your information for
certain purposes. Should you exercise this right, it may impede our ability to deliver requested
products and/or services.
Enforcement
Periodically, our operations and business practices are reviewed for compliance with corporate policies
and procedures governing the confidentiality of information. These reviews are conducted by internal
staff, internal auditors who report directly to our parent company Board of Directors, external auditing
and accounting firms, and government regulators. Included in these self-assessments and examinations
are reviews of the controls and safeguards related to consumer privacy described in our Privacy Policy.
Your Acceptance of These Terms
By using this Web site you consent to our posted Privacy Policy. If you do not agree with this Privacy
Policy, please do not use this Web site. We reserve the right, at our discretion, to change, modify,
add, or remove portions of this policy at any time. Your continued use of this Web site following the
posting of changes to these terms means that you accept these changes.
Privacy Policy Changes
We may change our privacy policy at any time. Any changes to the privacy and security policy will be
posted on this Web site so that you are aware of the information we collect, how we use it, as well as
the latest update on how we maintain the secure portions of our Web site.
How to Register a Privacy Complaint
You may register a privacy-related complaint by contacting NEBS Business Products Limited's Chief
Privacy Officer by using one of the following methods:
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Call 1-800-465-2888, ext. 2700
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Fax 1-800-461-3325, Attn: Chief Privacy Officer
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E-mail: canadaprivacyofficer@nebs.com
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Mail:
NEBS Business Products Limited
330 Cranston Crescent
Midland, Ontario L4R 4V9
Attention: Chief Privacy Officer
Communications and Your Options
On the registration form, you may choose to receive various communications from us. If at any time, you
would like to discontinue communications (e-mails, phone calls, faxes, newsletters or advertising from
our partners), you may let us know on the registration form. You may also choose to discontinue these
communications as well as catalogues and flyers, by using one of the following methods:
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Call 1-800-465-2888, ext. 2384
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Fax 1-800-461-3325
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E-mail listmgmt@nebs.com
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Mail:
NEBS Business Products Limited
330 Cranston Crescent
Midland, Ontario L4R 4V9
Attention: List Management Department
Finally, as a part of doing business, we occasionally exchange your business name and address with our
affiliated companies. If you do not want to have your company name and address exchanged with our
affiliated companies, please contact us by using one of the above methods
SECURITY STATEMENT:
Protecting Your Transactions
At NEBS Online, we use the latest technology to be sure all transactions are secure. Here are just a
few of the ways we protect you and the data you submit to us.
SSL Technology Protects Your Transactions
We use technology called Secure Sockets Layer (SSL) that "encrypts" any data transmitted between you and
NEBS as long as the Web Browser you're using also supports SSL. All the most popular Browsers support
SSL in recent versions. Encrypted data is much harder to decode than regular data, making it much less
attractive to a hacker. Before you actually submit your information to NEBS, your Browser encrypts the
data. It remains encrypted during the transmission and then it is decoded by our Web Server when it is
received. In order to use SSL, we had to apply for the privilege to conduct Electronic Commerce and go
through a strict approval process to obtain a digital certificate. Our digital certificate was issued
by an authorized security service after we proved we were a legitimate business. The digital certificate
was then installed on our Web Server so that from now on, we can offer you the security of SSL.
How NEBS Online Uses Cookies
Cookies are another place where web application programs can store data submitted to a Web Server. They
can be placed either on your computer or the Web Server. At NEBS Online, we create temporary cookies
while you are online with us. These cookies make our ordering process possible, and contain only
identification information about our customers. We even go the extra step of encrypting the data
stored in our cookies. When you disconnect from the Internet, or exit your Browser, NEBS temporary
cookies are destroyed.
Other Security Measures on the Internet
Here are some of the other ways you can tell if you're engaged in a secure transaction. For example:
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Most reputable Web sites advertise their security features prominently.
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A secure URL will begin with https://etc.etc.etc., while a URL of a non-secure Web transaction will
begin with http://etc.etc.etc.
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Many Browsers have visual indicators to let you know that an SSL transaction is in progress. Look
for an icon of a whole lock or a key (unlocked locks or broken keys indicate a non-secure
environment).
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Some Browsers use a dialog box to alert you to the fact that you are accessing a secure Web
server.
